Returns.

Email hello@houseofzuza.com with your order number and the reason for your request. Please wait for our reply with the correct return instructions and address before posting anything.

For UK and EU online orders, the store’s terms describe a 14-day legal cancellation period after receiving your goods, subject to the terms and exceptions in the full policy. Items should be returned unused and unworn, with tags attached and in original packaging where possible. Return postage is paid by the customer.

Email us as soon as possible with your order number, a description of the issue and clear photos where relevant. The store’s policy asks you to report damage, faults, wrong or missing items within 15 days of delivery (or when the parcel should have arrived, if it is missing).

Approved refunds are returned to the original payment method. Your bank or payment provider may take additional time to show the refund.